Customer Service

SUPER SIMPLE 7 DAY RETURN


We will give a full refund or exchange on full price purchases.  Items purchased on sale are final and cannot be returned or exchanged.

(10 days for international customers)


If you would like to exchange a purchase please contact us on info@emmaford.co.nz within 7 days of receiving your purchase. We will provide you with a returns number and instructions on returning the garment. 

Please package the garment carefully with original tags and in unworn pristine condition


Costs incurred for the return shipping of the purchase to woodward clothing is the responsibility of the customer unless the garment is faulty or incorrect.


All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement or refund will be dispatched at the cost of woodward clothing. An email will be sent with relevant tracking information.      


Please remember to retain proof of postage for your reference. We suggest you insure your package for the full value of the contents and request Return Signature Required, as we cannot be responsible for packages we do not receive.
If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price.


Any refunds processed to an international credit card will be calculated using the exchange rate on the day the refund is processed. Woodward clothing takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.


Please note that any local taxes and duties are the responsibility of the purchaser. Woodward clothing takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.


Refunds to credit cards can take between 5-7 working days to appear.

 
PRIVACY


All personal details provided will remain with woodwardclothing.com and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for woodward clothing use only.


DELIVERY IN NEW ZEALAND


All New Zealand purchases over $100 are delivered free of charge using Courier Post or Apparel Line, your tracking number will be emailed to you. Purchases under $100 are a flat $7
Please note we can only deliver to a physical address, not a PO Box.


FOR INTERNATIONAL DELIVERY

We ship internationally with DHL shipping is a flat rate of $20 NZD